Rümi

About Us

With Rümi, you can be confident in homeownership again

We are Rümi, a bright new member of the ATCO family. Rümi exists to make people happy by making it easier for everyone to love the places they live or work.

For homeowners, this means we’re focused on making homeownership a little easier, and a little happier, every day. We work to bring home happiness through a variety of products and home maintenance, repair and installation services that can give customers control over their home. Today, that includes products, cleaning services, heating and cooling installation and repair, along with electrical and plumbing and much more.

All our products and services are carefully chosen to help homeowners finally feel like their home doesn't own them. Life is busy, so we’re here help manage our customer’s precious time by taking some of the load off and tackling their to-do list.

We also understand that many homeowners are business owners too, so we’re bringing the same thoughtful attention to businesses. We provide a selection of energy solutions, maintenance services, and renewable products specifically tailored for Albertan businesses.

Whether we’re helping homeowners manage their home to-do’s, or solving late-night worries about their businesses, everything we do is meant to help take a little bit of the stress out of people’s lives.

We work with third-party experts that genuinely care as much as we do and operate with the safety, trust, and happiness of our customers at the top of their mind. When something breaks down, customers want a trusted advisor to be there. We are that team. We are Rümi. 

What’s Rümi?

Rümi - the name is a metaphor for trust and is pronounced “roomie” like a helpful roommate. Rümi is that trusted friend you’ve known since you were kids. You know, the one who helps you purge your junk, deep clean your carpets and vacuum your dryer vents. Yeah, kinda like that friend—only we won't also ask to crash on the sofa for three months. 

Our Story

The culture of caring for customer wellbeing, and exceeding expectations, is nothing new to us.

They’ve been part of our brand’s DNA since we started as ATCO more than 70 years ago. Over the course of these decades, our customers have come to know us as the company they can rely on for dependable service, innovative solutions and an uncompromising commitment to excellence.

Enduring and unchanging, these traits are now the inspiration for, and driving force behind, building a new business, whose mandate goes much further, to encompass the entire home. Rümi. We are a team of people devoted to helping people maximize their “homeowner happiness.” To do this, we offer maintenance, repair, cleaning, advice, products, energy and installation services throughout our customers’ homes—with levels of friendliness and competence never previously experienced.

To succeed in this lofty endeavour, we must create a seamless experience between Rümi, our partners, and our customers that maintains, and builds upon, the extraordinary levels of trust, responsiveness and satisfaction that have always been the hallmark of the ATCO brand.

Why we exist: 

We exist to help homeowners maximize their homeowner happiness and to support small to medium-size business owners with solutions.

To do this, we lean on our core values:

  • Integrity 
    • We are insightful problem-solvers who do right by our customers, team and business—Every. Single. Day.
       
  • Caring 
    •  We are always, in all ways caring. We constantly build connections and engagement with every touchpoint–both with customers and with fellow Rümineers.
       
  • Agility 
    • We are both fierce and friendly, forging new paths while making space for laughter along the way.
       
  • Collaboration 
    • We are one team who solves, serves and wins, together!


Learn more about how these values come to life in our House Rules