ATCO Rumi

Whole Home Protection Plan

Comprehensive home protection for total peace of mind

Get whole-home peace of mind with a comprehensive protection plan. Includes home system & appliance warranty, legal advice & virtual home checkup subscription.
WHOLE HOME PROTECTION PLAN

Whole home happiness starts with a plan.

If homeownership is a key to security, why does it become a source of stress? Protect your investment with a plan that covers all your bases.  

Rümi home protection plans blend warranty with helpful homeowner resources. Get expert legal and home advice on demand to stay on top of home-related issues. With this comprehensive plan, your core home systems and appliances are covered against unexpected breakdowns. We’ll even contribute to replacement costs* if your home system or appliance can’t be repaired.  

What you get:  

  • Warranty — Sudden breakdown? Home system and appliance repairs are covered. 
  • Unlimited expert legal advice — Know your rights as they pertain to homeownership, and anything else!  
  • Ask a Home Inspector Subscription — Get answers to home questions with 12 months of virtual home inspections with a Certified Home Inspector.  
  • ATCOenergy bill credit — Customers of ATCOenergy get a preferred member energy bill discount of $150.  
  • Perk alert — Get on top of your to-do list, for less! Members get a discount on Rümi Home Services & Products.  

Not sure how much warranty protection you need? We offer the Appliance Protection Plan and Home Systems Protection Plan separately. Our Home Happiness advisors are just a call away to answer your questions.   

Restrictions apply. See your contract for more information.

Available Locations

Hey neighbour! The Whole Home Protection Plan is currently available in Alberta.

Alberta

Pricing

Get the Whole Home Protection Plan for just $49.99 per month. It includes all the benefits of the Appliance Protection Plan and the Home Systems Protection Plan, in one comprehensive package.    

Psst! Are you an ATCOenergy customer?  

It pays to plan! Rümi and ATCOenergy customers get extra benefits for signing up. See FAQs for more information. 

What to Expect

  • You get appliance and home systems warranty coverage, unlimited expert legal advice, 12 months of Ask a Home Inspector Subscription and a credit on your ATCOenergy bill. Did we mention there are perks too? See FAQs for more information.  
  • The warranty covers your core home appliances and systems. Includes: dishwasher, refrigerator, stove, washing machine, dryer, central heating, air conditioning, plumbing, electrical and hot water tank components of owned units.  
  • There is a 30-day waiting period for claims. Once the waiting period is up, your warranty is active. 
  • Your warranty covers parts and labour for sudden repairs. Normal wear and tear isn’t covered. Check your contract for more information.  
  • If your appliance or home system needs repairs, it’s time to file a claim. There is a $50 fee payable for each repair visit. 
  • If your appliance is less than 15 years old and can't be fixed, we'll contribute to the replacement costs. You'll receive a settlement equal to either the cost of repair or the price of a similar replacement product, whichever is lower. The maximum payout for replacements is $2,000.  
  • For your home systems, if the necessary parts are either no longer manufactured or no longer available, we’ll contribute to the replacement costs, up to $500. 
  • The warranty covers up to $20,000 per year for all claims. This amount is limited to $10,000 for appliances and $10,000 for home systems.   
  • Fast repairs by experts vetted and approved by Rümi.

Why Rümi?

The Whole Home Protection Plan is everything you need to protect your greatest asset and set your mind at ease. At the end of the day, homeownership should be happy!  

The warranty in your plan covers your home systems and appliances when disaster strikes. But your protection doesn’t end there. With Rümi home protection plans, you’re fortified with knowledge of your home and your homeowner rights.  

You’ve got a lot on the go. We take your home to-do list off your hands, and send the perfect person for the job, every time.   

We partner with local service experts who share our values and meet our rigorous safety, skill and happiness standards. We've done the legwork, groundwork and straight-up work-work so you don't have to.   

Our guiding mission is to create homeowner happiness, one smile at a time.

Frequently Asked Questions

What are the benefits of a home protection plan?

A comprehensive home protection plan is so much more than a warranty. Designed to protect your home from unexpected repairs and help homeowners take control, you’re covered on all angles.  

Benefits include:  

  • Peace of mind  

If you're asking, “How will I pay for sudden home expenses?”— the Whole Home Protection Plan is your answer. When an unexpected breakdown happens, we want you to be thinking about next steps — not worrying "How will I pay?”

  • Affordable  

For a low monthly fee, you can effectively cap home system and appliance repairs at $50. If they’re broken beyond repair, we’ll even contribute to the costs of replacement* to help you source a new product. Between that, the ATCOenergy bill credit and discount on Rümi Home Services & Products... being a homeowner just got a lot more affordable.  

  • Simple claim process  

Your warranty claim process shouldn’t be more complicated than paying out of pocket. We’ve designed a plan that makes it easy to claim. Just submit a request, and we’ll dispatch a vetted, qualified service technician within 48 hours.  

  • Easy to redeem  

Speaking of that ATCOenergy bill credit, we’ve made it easy to redeem the $150 preferred member energy bill discount! We’ll link your accounts so the credit shows on your first bill after signing up for the Whole Home Protection Plan.  

*Conditions apply. See your contract for more information.

The Whole Home Protection Plan combines the coverage of the Appliance Protection Plan and the Home Systems Protection Plan to create a supercharged warranty subscription. With it, the biggest culprits for costly breakdowns in your home are protected!    

The warranty covers:   

Appliances  

  • Dishwasher    
  • Refrigerator   
  • Stove   
  • Washer   
  • Dryer   

Home Systems  

  • Plumbing   
  • Electrical   
  • Central Heating   
  • Air Conditioning   
  • Hot Water Tank Components (owned units)

Call us at 1-888-865-9711 to start a claim. Our warranty advisors are ready to take your call 24/7.    

Our team will dispatch a qualified service tech to your address within 48 hours. If the issue affects your heating system during November through March, we’ll be there even sooner. Don’t worry — we won’t leave you out in the cold.

Yes. The technician will charge you a $50 fee during the service visit. This fee is only charged once per repair visit.   

With Rümi protection plans, you can mitigate the amount you’ll pay for repairs, giving you peace of mind. 

You can claim a maximum total amount of $20,000 per year. That’s comprised of a $10,000 limit for all appliances and $10,000 for all home systems. See your contract for more information.

Yes! Rümi warranties cover the appliances and systems you have today. Your aging appliances, plumbing, electrical, hot water tank, central heating and cooling system deserve warranty coverage too. If they’re working when your warranty coverage begins, you’re covered for repairs.  

If your home system or appliance is broken beyond repair, it’s time to think about a replacement. We’ll contribute to the replacement costs for irreparable products less than 15 years old. You’ll get a cash settlement of the lesser of the repair cost or the current retail cost of a replacement product of like kind and quality, up to $2,000.  

See your contract for more information.

We’ve all heard stories of that pesky neighbour who builds a fence on your side of the property line. Have you heard the one about the contractor who caused damage and refused to fix it? What can you do when someone has legally wronged your property?   

Protecting your home doesn’t start and end with appliances and home systems. As your greatest asset, your home should be protected on a legal level too.   

Included with your protection plan is access to an unlimited legal assistance hotline. Call 1-888-865-9711 any time to get advice and answers on legal issues relating to your home.

Take back control of your home to-do list! The Rümi Ask a Home Inspector Subscription is a unique service offering for homeowners to learn more about their home.  

The subscription includes 12 monthly virtual check-ins with a Certified Home Inspector. These 15-minute calls happen via video or phone to help you understand and fix issues around your home.  

With expert advice, planning upgrades, maintenance, repairs and projects is easier than ever. Our goal is to support you however you need, so that you feel empowered to tackle that DIY — or call in a pro — when necessary.

If so, the Whole Home Protection Plan is the best tier for you.    

As a Rümi warranty subscriber, you’re entitled to a credit on your ATCOenergy bill. At $150 in value, the savings you’ll get is about 3 months of your monthly warranty fee. The discount applies to your total bill — including fees and taxes.

The Whole Home Protection Plan is a good option for any Canadian homeowner looking for extra financial protection. Whether or not you’re an ATCOenergy customer, this plan will go the extra mile for you!  

If you live in Alberta, you can maximize the perks in this warranty plan by becoming an ATCOenergy customer. You get great rates, friendly customer service and awesome plan options. Plus, signing up for the Whole Home Protection Plan will get you a $125 preferred member discount on your ATCOenergy bill.  

It’s easy to switch to ATCOenergy! It only takes 10 minutes to get the ball rolling. Choose a plan, sign up online with your home's address or Site ID, and we’ll take care of the rest. 

You don’t have to do anything to redeem your bill credit if you have an active ATCOenergy account.

Once your protection plan is active, we’ll link your accounts. We'll automatically credit your energy bills throughout the 1-year term. 

If you aren’t an ATCOenergy credit yet and want to take advantage of this great deal, sign up today! It only takes 10 minutes. Visit ATCOenergy to choose your plan and make the switch. 

You can terminate your warranty with Rümi at any time. If you cancel within the first year, you’ll be required to pay a cancellation fee.

The first year of your contracted warranty starts when you purchase home warranty coverage. If you end your protection plan within the first 12 months, a cancellation fee will apply.   

See the Cancellation Policy for more information. 

There is a 30-day waiting period to make a claim on your Whole Home Protection Plan, starting the day you sign up. Once the 30 days have passed, the warranty in your protection plan will be fully active and open to claims.

Here are the full Terms & Conditions for Rümi's Whole Home Protection Plan. Terms & Conditions are subject to change.